Design Thinking for Innovation

This instructor-led Design Thinking for Innovation program equips participants with practical tools and a structured, human-centred approach to solving complex problems creatively and effectively. Participants will learn and apply the full Design Thinking process, from empathy and ideation to prototyping and testing, with hands-on workshops, collaborative activities, and real-world challenges.

Ideal for business leaders, product managers, marketers, designers, and anyone seeking to drive innovation, the program helps teams and individuals create user-centric solutions that deliver real impact.

Overview

Duration & Delivery

• Format: Instructor-led training (Online or In-Person)

• Duration: 3 Days

• Includes: Lectures, interactive workshops, group activities, real-world case studies, course materials

• Instructor: Experienced design thinking facilitator and innovation consultant

Learning Objectives

By the end of this program, participants will be able to:

• Understand the principles and mindset of Design Thinking

• Apply the five phases: Empathize, Define, Ideate, Prototype, Test

• Conduct effective user research to uncover insights

• Frame and reframe problem statements

• Generate and evaluate innovative ideas

• Build and test low-fidelity prototypes

• Foster collaboration and creative confidence within teams

• Use Design Thinking to solve real business challenges

Program Features

• Instructor-led, interactive delivery with hands-on practice

• Real-world case studies and industry examples

• Guided application of each Design Thinking phase

• Collaborative group exercises and breakout sessions

• Emphasis on customer empathy and user-centricity

• Practical frameworks, templates, and toolkits

• Delivered by an experienced design-thinking practitioner

Detailed Course Schedule

Day 01: Introduction to Design Thinking & Empathy Phase

• What is Design Thinking? Origins, principles, and mindset

• The five-phase Design Thinking framework

• Importance of human-centered design

• Conducting user research and interviews

• Building empathy maps and personas

• Group exercises: Empathy-building activities

Outcome: Ability to uncover user needs and develop deep empathy for customers.

Day 02: Define and Ideate Phases

• Synthesizing research findings

• Defining clear problem statements (How Might We)

• Framing and reframing problems creatively

• Ideation techniques: brainstorming, SCAMPER, mind mapping

• Encouraging divergent and convergent thinking

• Group workshops: Generating and prioritizing ideas

Outcome: Skills to define meaningful problems and generate a wide range of innovative solutions.

Day 03: Prototype and Test Phases

• Rapid prototyping principles and low-fidelity techniques

• Building simple prototypes to explore solutions

• User testing methods: gathering feedback early and often

• Iterative design and continuous improvement

• Team presentations of prototypes and learnings

• Wrap-up discussion, next steps, and Q&A

Outcome: Capability to prototype ideas quickly, test with users, and iterate solutions for real-world impact.

Hands-On Learning Approach

• Interactive lectures with live facilitator guidance

• Collaborative group exercises and discussions

• Practical use of design thinking tools and templates

• Real-world challenges to apply learning immediately

• Emphasis on team creativity, customer empathy, and solution testing

• Instructor feedback and coaching throughout

Empower your team to solve problems creatively and deliver real user value. Contact us today to enroll.

Prerequisites

• No formal design experience is required

• Open, collaborative mindset and willingness to participate actively

• Business leaders and managers

• Product and project managers

• UX/UI designers and developers

• Marketers and customer experience professionals

• Entrepreneurs and startup teams

• Anyone seeking structured, creative approaches to problem-solving

Who Should Attend?

Certification Readiness

This program prepares participants to confidently use Design Thinking in their work and teams. Although it is not a formal certification course, it offers a Certificate of Completion, recognizing mastery of the Design Thinking process.