Privacy Policy

Leadership and Innovation Learning Institute (Lili) Privacy Policy
Last Updated: August 13, 2025

Leadership and Innovation Learning Institute, known as LiLi Global ("LiLi," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (liliglobal.net), use our services, or participate in our training programs, coaching, consultations, benchmarking, or study tours. This policy applies to all users, including individuals, companies, or other legal entities accessing our services.

We comply with a global set of data protection regulations, including but not limited to:

• General Data Protection Regulation (GDPR) - Enforced by the European Data Protection Board (EDPB) and national supervisory authorities in the EU.

• United Arab Emirates Federal Decree-Law No. 45/2021 on the Protection of Personal Data - Enforced by the UAE Data Office.

• Saudi Arabia Personal Data Protection Law (PDPL) - Royal Decree No. M/19 of 1443H (as amended) - Enforced by the Saudi Data and Artificial Intelligence Authority (SDAIA).

1. Information We Collect

We collect information to provide and improve our training, coaching, consultation, and related services. The types of information we collect include:

Personal Information

• Contact Information: Name, email address, phone number, mailing address, or other contact details you provide when registering for our services, requesting information, or contacting us.

• Professional Information: Job title, company name, industry, and other professional details provided during registration for training programs, study tours, or consultations.

• Payment Information: Billing details, such as credit card information or bank account details, processed securely through third-party payment processors for course fees or service payments.

• Account Information: Login credentials, preferences, and account details if you create an account on our website or platforms.

Non-Personal Information

• Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.

• Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance user experience and analyze website performance (see Section 6 for details).

Information from Third Parties

• Partners and Facilitators: Information provided by our global strategic partners or international facilitators to coordinate training programs or study tours.

• Public Sources: Information available publicly, such as professional profiles or company websites, to tailor our services to your needs.

2. How We Use Your Information

We use your information to deliver, improve, and personalize our services. Specific uses include:

• Providing Services: To register you for training programs, coaching, consultations, benchmarking, or study tours, and to communicate with you about these services.

• Processing Payments: To process payments for services securely through third-party payment processors.

• Improving Our Services: To analyze usage data and feedback to enhance our website, training programs, and customer experience.

• Marketing and Communication: To send you promotional materials, newsletters, or updates about our services, subject to your consent where required by law (e.g., GDPR, PDPL). You may opt out at any time (see Section 8).

• Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to lawful requests from authorities like SDAIA in Saudi Arabia.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors (e.g., payment processors, IT service providers, or analytics providers) who assist in delivering our services, subject to strict confidentiality agreements.

• Global Strategic Partners and Facilitators: With international facilitators or partners to coordinate training programs or study tours, particularly for services offered in English, Arabic, Hindi, Urdu, Turkish, or French.

• Legal Obligations: When required by law, such as in response to a subpoena, court order, or other legal process from regulatory bodies like SDAIA.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a successor entity, subject to equivalent privacy protections.

• With Your Consent: When you explicitly consent to sharing your information for specific purposes.

4. Your Rights and Choices

Depending on your location and applicable laws (e.g., GDPR, PDPL, UAE Data Protection Law), you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal obligations.

• Restriction: Request that we restrict the processing of your information in certain circumstances.

• Data Portability: Request a copy of your information in a structured, machine-readable format.

• Objection: Object to the processing of your information for certain purposes, such as direct marketing.

• Withdraw Consent: Withdraw consent for processing where we rely on your consent.

To exercise these rights, contact us at privacy@liliglobal.net or via the contact details in Section 10. We will respond within the timeframes required by law (e.g., 30 days under GDPR and PDPL).

Information from Third Parties

You can opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or contacting us at privacy@liliglobal.net.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption: Using secure encryption for data transmission and storage.

• Access Controls: Restricting access to personal information to authorized personnel only.

• Regular Audits: Conducting security audits to identify and address vulnerabilities.

Despite these measures, no system is completely secure. If we become aware of a data breach, we will notify affected users and relevant authorities (e.g., SDAIA for Saudi residents) as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. Cookies may include:

• Essential Cookies: Necessary for the website to function, such as maintaining user sessions.

• Analytics Cookies: To track website usage and improve our services (e.g., Google Analytics).

• Marketing Cookies: To deliver relevant advertisements, subject to your consent.

You can manage cookie preferences through your browser settings or our website’s cookie consent tool (if applicable). Note that disabling cookies may affect website functionality. For users in Saudi Arabia, we ensure compliance with PDPL requirements for automated processing.

7. International Data Transfers

As a global organization operating in multiple countries, with a base in the United Arab Emirates and services targeted at the Middle East including Saudi Arabia, we may transfer your information to countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws, using mechanisms such as:

• Standard Contractual Clauses: For transfers to countries without an adequacy decision under GDPR or PDPL.

• Adequate Safeguards: Ensuring recipients implement equivalent data protection measures, in line with SDAIA guidelines for Saudi data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Service Delivery: Contact and professional information is retained for the duration of your engagement with our services.

• Legal Obligations: Financial records may be retained for up to 7 years to comply with tax or regulatory requirements, including those under Saudi law.

• Analytics Data: Anonymized usage data may be retained indefinitely for statistical purposes.

When information is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites or services (e.g., payment processors or partner platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Leadership and Innovation Learning Institute (LiLi Global)
Dubai Media City Building 5 - Ground Floor (DQuarters)
Dubai, United Arab Emirates
Email: privacy@liliglobal.net
Phone: +971 55 959 3697

For Saudi Arabia-specific inquiries, you may also contact the Saudi Data and Artificial Intelligence Authority (SDAIA) at their official channels for guidance on PDPL compliance.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date or by emailing you if required by law (e.g., under PDPL for material changes).

12. Additional Information for Specific Jurisdictions

European Union (GDPR)

If you are in the EU, our legal basis for processing your information includes:

• Consent: For marketing communications or non-essential cookies.

• Contract: To fulfill our obligations under service agreements.

• Legitimate Interests: For improving our services or ensuring website functionality.

• Legal Obligation: To comply with applicable laws.

You may lodge a complaint with your local data protection authority if you believe we are not complying with GDPR.

Saudi Arabia (PDPL)

If you are in Saudi Arabia, we process your personal data in compliance with the PDPL. Key aspects include:

• Legal Basis: Processing is based on consent, contract performance, legitimate interests, or legal obligations.

• Sensitive Data: We handle sensitive personal data (e.g., health or biometric data, if applicable in training contexts) with heightened safeguards and explicit consent.

• Rights: In addition to the general rights in Section 4, you have the right to be informed about data processing and to restrict processing for direct marketing.

• Data Breach Notification: We will notify SDAIA and affected individuals within 72 hours of becoming aware of a breach, as required.

• Complaints: You may file a complaint with SDAIA if you believe your rights under PDPL have been violated.

United Arab Emirates

We comply with Federal Decree-Law No. 45/2021, ensuring lawful processing, data minimization, and security. You may contact the UAE Data Office for complaints.

Other Jurisdictions

We comply with local data protection laws in all regions where we operate.

Leadership and Innovation Learning Institute (LiLi Global)
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.