Terms and Conditions

Last Updated: August 13, 2025

Welcome to the Leadership and Innovation Learning Institute, known as LiLi Global ("LiLi," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website (liliglobal.net), our services, including training programs, coaching, consultations, benchmarking, and study tours, and any related platforms or applications (collectively, the "Services"). These Terms apply to all users, including individuals, companies, or other legal entities.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By using our website or Services, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy. These Terms form a legally binding agreement between you and LiLi Global. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Eligibility

To use our Services, you must:

Be at least 18 years old or have legal authority to enter into contracts.
Comply with all applicable laws, including those in Saudi Arabia (e.g., Saudi Electronic Transactions Law, Royal Decree No. M/18 of 1428H) and other jurisdictions where you access our Services.
Provide accurate and complete information when registering or engaging with our Services.

3. Services Provided

LiLi Global provides professional training, coaching, consultation services, benchmarking, and study tours in multiple languages, including English, Arabic, Hindi, Urdu, Turkish, and French. Our Services include:

Training Programs: In-person and online courses for professional development.
Coaching and Consultations: Tailored guidance for individuals and organizations.
Benchmarking: Comparative analysis services for business performance.
Study Tours: Educational trips coordinated with global partners.

We reserve the right to modify, suspend, or discontinue any Service at any time, with or without notice, subject to applicable laws.

4. User Responsibilities

When using our Services, you agree to:

Provide accurate, current, and complete information during registration or payment processes.
Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use at privacy@liliglobal.net.
Use the Services only for lawful purposes and in compliance with these Terms.
Refrain from posting or transmitting harmful, offensive, or illegal content, including content that violates Saudi Arabia’s Anti-Cyber Crime Law (Royal Decree No. M/17 of 1428H).

You are responsible for any activity conducted under your account and for ensuring compliance with local laws, including those in Saudi Arabia.

5. Intellectual Property

All content on our website and Services, including text, graphics, logos, course materials, videos, and software (collectively, "Content"), is the property of LiLi Global or its licensors and is protected by intellectual property laws, including Saudi Arabia’s Copyright Law (Royal Decree No. M/41 of 1424H) and international copyright treaties.

You may not:

Reproduce, distribute, modify, or create derivative works of our Content without prior written consent.
Use our Content for commercial purposes unless expressly permitted in writing.
Remove or alter any copyright, trademark, or other proprietary notices.

Participants in our training programs or study tours are granted a limited, non-exclusive, non-transferable license to use course materials solely for personal or internal business purposes, subject to these Terms.

6. Payment and Fees

Service Fees: Fees for our Services (e.g., course registrations, consultations) are outlined during the registration or booking process. All fees are non-refundable unless otherwise stated or required by law.
Payment Processing: Payments are processed securely through third-party payment processors. You agree to provide accurate payment information and authorize us to charge the applicable fees.
Taxes: Fees may be subject to applicable taxes, including Value Added Tax (VAT) in Saudi Arabia as per the Zakat, Tax and Customs Authority (ZATCA) regulations.
Late Payments: Late payments may incur penalties as permitted under Saudi commercial regulations, and we reserve the right to suspend Services until payment is received.

7. Cancellations and Refunds

Cancellations: You may cancel participation in a training program or study tour by notifying us at least 14 days before the start date, subject to our cancellation policy. Late cancellations may incur fees.
Refunds: Refunds, if applicable, will be processed in accordance with Saudi consumer protection laws and our refund policy, which will be provided at the time of registration.
Force Majeure: We are not liable for delays or cancellations due to events beyond our control (e.g., natural disasters, government restrictions), but we will offer reasonable alternatives or refunds where required by law.

8. User-Generated Content

If you submit comments, feedback, or other content through our Services (e.g., reviews, forum posts), you grant LiLi Global a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for promotional or operational purposes. You represent that:

Your content is original, lawful, and does not infringe on third-party rights.
You have the right to submit such content.

We reserve the right to remove or moderate user-generated content that violates these Terms or applicable laws, including Saudi Arabia’s Anti-Cyber Crime Law.

9. Third-Party Links and Services

Our Services may include links to third-party websites or services (e.g., payment processors, partner platforms). We are not responsible for the content, policies, or practices of these third parties. You access third-party services at your own risk and should review their terms and privacy policies.

10. Limitation of Liability

To the fullest extent permitted by law, LiLi Global, its affiliates, and partners shall not be liable for:

Indirect, incidental, consequential, or punitive damages arising from your use of the Services.
Errors, interruptions, or inaccuracies in the Services, including delays in training delivery.
Unauthorized access to or loss of your data, subject to our obligations under applicable data protection laws (e.g., GDPR, PDPL).

In Saudi Arabia, our liability is limited in accordance with the Saudi Commercial Law and consumer protection regulations, ensuring fair remedies for users.

11. Disclaimers

Our Services are provided "as is" without warranties of any kind, express or implied, except as required by law. We do not guarantee:

The accuracy, completeness, or timeliness of Content or Services.
Uninterrupted or error-free access to the Services.
The suitability of our Services for your specific needs.

For users in Saudi Arabia, any implied warranties are subject to the protections provided under the Saudi Consumer Protection Law.

12. Termination

We may suspend or terminate your access to the Services if you:

Violate these Terms or applicable laws.
Engage in fraudulent or harmful activities.
Fail to make required payments.

Upon termination, your right to use the Services ceases, but provisions regarding intellectual property, limitation of liability, and governing law will survive.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, with specific compliance to Saudi Arabia’s legal framework for users in Saudi Arabia, including the Saudi Electronic Transactions Law and Commercial Regulations.

Any disputes arising from these Terms or the Services shall be resolved through:

Negotiation: Parties will attempt to resolve disputes amicably.
Arbitration: If negotiation fails, disputes will be submitted to arbitration in Dubai, UAE, under the rules of the Dubai International Arbitration Centre (DIAC), unless otherwise required by Saudi law for Saudi residents (e.g., resolution through the Saudi Commercial Courts).
Jurisdiction: For non-arbitrable matters, the courts of Dubai, UAE, shall have exclusive jurisdiction, except where Saudi law mandates jurisdiction in Saudi Arabia for local users.

For EU users, these Terms comply with GDPR and applicable consumer protection laws, and you may pursue remedies through your local courts or authorities.

14. International Users

Our Services are accessible globally, and we comply with applicable laws in the jurisdictions where we operate, including:

Saudi Arabia: Compliance with the Personal Data Protection Law (PDPL) and Anti-Cyber Crime Law.
European Union: Compliance with GDPR for data processing and user rights.
UAE: Compliance with Federal Decree-Law No. 45/2021 on Personal Data Protection.

You are responsible for ensuring your use of the Services complies with local laws in your jurisdiction.

15. Changes to These Terms

We may update these Terms to reflect changes in our Services or legal requirements. We will notify you of significant changes by posting the updated Terms on our website with a revised “Last Updated” date or by emailing you, as required by law (e.g., PDPL for material changes affecting Saudi users). Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions, concerns, or requests regarding these Terms, please contact us at:

Leadership and Innovation Learning Institute (LiLi Global)
Dubai Media City Building 5 - Ground Floor (DQuarters)
Dubai, United Arab Emirates
Email: info@liliglobal.net
Phone: +971 55 959 3697

For Saudi Arabia-specific inquiries, you may also contact the Saudi Data and Artificial Intelligence Authority (SDAIA) or relevant commercial authorities for guidance on applicable regulations.

Leadership and Innovation Learning Institute (LiLi Global)
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.