Dr. Khaldun Awad

Dr. Khaldun Awad is a distinguished executive and highly accomplished Corporate Trainer with over 26 years of extensive experience in leadership, business management, and academic instruction. Currently serving as the Chief Business Officer at Alawneh Exchange in Jordan, Dr. Awad is recognized for his strategic foresight, leadership acumen, and deep expertise in business development, branch network restructuring, and departmental oversight. His career spans significant roles in major banking institutions, including his previous position as Director of Branches and Direct Sales at Capital Bank in Amman, where he demonstrated his expertise in sales management, customer relationship strategies, and organizational leadership.

In addition to his executive responsibilities, Dr. Awad is an accomplished trainer at the Leadership and Innovation Learning Institute. He has accumulated over 23 years of experience in Banking and Training across both business and academic fields, designing and delivering a wide range of training programs, from soft skills to advanced managerial programs, in multiple countries. He is particularly noted for his ability to nurture talent and foster professional development among executives and teams. Dr Awad consistently leverages his comprehensive skill set to drive business success, operational excellence, and organizational growth, making him a highly sought-after expert, trainer, and consultant.

Areas of Expertise

Professional Summary

Distinguished Executive & Expert Corporate Trainer – Leadership & Business Management

Training Programs Delivered

Professional Qualifications, Education and Accreditation

• Doctor of Business Administration (DBA) in Business Management – Cardiff University, UK

• Bachelor of Science (B.Sc.) in Computer Science – Yarmouk University, Jordan

• Chartered Institute of Bankers – Banking Certification (1997)

• Advanced Leadership & Management Skills (including delegation, time management, conflict management).

• Problem-Solving & Decision-Making.

• Change Management & Organizational Restructuring.

• Human Resources Skills (interviewing, job screening, assessment, career development, succession planning).

• Training & Presentation Skills (public speaking, lecturing, coaching, mentoring).

• Business Development & Sales Management (including effective selling techniques, product development, credit card campaigns).

• Customer Service & Customer Relationship Strategies.

• Banking Operations & Financial Services (including retail banking, corporate banking, SME credit, anti-money laundering, Islamic banking, call center management, wealth management).

• Strategic Planning & Performance Management.

• Budgeting & Cost Management.

Dr. Khaldun Awad's expertise is comprehensive, drawing on his extensive experience in both corporate leadership and professional training. His abilities include simplifying complex business challenges into actionable solutions, and he is adept at guiding individuals and organizations toward enhanced performance. His key areas of expertise include:

Dr. Awad is an accomplished corporate trainer and expert facilitator with extensive experience designing and delivering high-impact training programs across the Middle East, Europe, and Asia. His work spans leadership development, banking and financial training, customer service, sales skills, and organizational effectiveness for top-tier clients, including:

• Financial Institutions: Central Bank UAE, NBAD Bank UAE, ADCB Bank UAE, Union Bank UAE, DIB Bank UAE, Arab Land Egyptian Bank Jordan, Commercial Bank Libya, Bank of Austria Vienna, Riyad Bank (Corporate Banking, SME, Call Centre, Customer Service, Sales Skills), HSBC Bank Middle East Jordan (Personal Banking Services).

• Government and Public Sector: Department of Transport Abu Dhabi UAE, Department of Labor Tripoli Libya, Dubai Police UAE, Abu Dhabi Farmers UAE.

• Educational and Professional Bodies: Institute of Leadership Management (ILM) UK, Institute of Financial Studies (IFS) UK, City & Guilds UK, UAE College UAE, Etisalat Academy UAE.

• Healthcare and Real Estate: Al Raha Hospital UAE, Wasl Real Estate Group UAE.

• Corporate and Multinational Clients: TDIC UAE, Etisalat Academy UAE.

Dr. Awad has also led internal training programs for major banks, developed customer service and sales curricula, and was instrumental in establishing training centres in Libya.