Leading with Emotional Intelligence and Resilience

This Emotional Intelligence and Resilience Training Program is designed to help professionals develop self-awareness, manage emotions effectively, and build resilience in the face of stress and change.

Participants will learn practical tools and techniques to enhance emotional regulation, empathy, interpersonal skills, and adaptability, leading to improved leadership, teamwork, and well-being.

Grounded in evidence-based frameworks, the program is highly interactive, featuring self-assessments, real-world scenarios, and reflective exercises to embed learning and encourage lasting change.

Overview

Duration & Delivery

• Format: Instructor-led training (Online or In-Person)

• Duration: 2–3 Days (customizable to client needs)

• Includes: Interactive lectures, group discussions, self-assessments, case studies, practical exercises, course materials

• Instructor: Certified coach and facilitator with expertise in emotional intelligence and resilience training

Learning Objectives

By the end of this program, participants will be able to:

• Define emotional intelligence (EI) and its impact on professional success

• Increase self-awareness of emotions, triggers, and behavioral patterns

• Apply emotional regulation strategies under pressure

• Demonstrate empathy and improve interpersonal relationships

• Build personal resilience to navigate stress, setbacks, and change

• Communicate more effectively and manage conflict constructively

• Foster psychologically safe, high-performing teams

Program Features

• Grounded in leading emotional intelligence and resilience models

• Interactive, experiential learning with self-assessments and group activities

• Real-world scenarios tailored to participants’ industries

• Practical, research-based strategies for emotion regulation and stress management

• Focus on applying skills to leadership, teamwork, and customer interactions

• Delivered by an experienced EI and resilience coach

Detailed Course Schedule

Day 01: Foundations of Emotional Intelligence

• Defining emotional intelligence: The five components (self-awareness, self-regulation, motivation, empathy, social skills)

• The neuroscience of emotions

• Self-awareness assessment: Identifying triggers and emotional patterns

• Emotional regulation strategies: Pause, reframe, choose

• Group discussion: Emotional intelligence in real-world leadership

Outcome: Heightened self-awareness and tools for regulating emotions in professional contexts.

Day 02: Building Empathy and Interpersonal Skills

• Understanding empathy vs. sympathy

• Active listening and perspective-taking

• Non-verbal communication and emotional cues

• Managing difficult conversations and conflict with emotional intelligence

• Building trust and psychological safety in teams

• Group exercises: Role-playing challenging interpersonal scenarios

Outcome: Ability to build stronger relationships and navigate complex interpersonal dynamics with empathy.

Day 03 (Optional/Extended): Developing Personal Resilience

• Defining resilience in personal and professional contexts

• The science of stress and coping mechanisms

• Strategies for adaptive thinking and emotional agility

• Maintaining well-being in high-pressure environments

• Building personal resilience plans

• Final reflection, peer coaching, and action planning

Outcome: Practical strategies to enhance personal resilience and sustain performance during change and adversity.

Hands-On Learning Approach

• Instructor-led, interactive sessions

• Self-assessments and personal reflection exercises

• Group discussions and peer learning

• Real-world case studies tailored to participants

• Role-playing challenging scenarios

• Development of a personal resilience and EI action plan

Develop the emotional intelligence and resilience you need to lead, connect, and thrive in today’s dynamic world.

Prerequisites

• No formal prerequisites are required

• Openness to self-reflection and active participation

• Leaders and managers developing people skills

• Team members navigating high-stress environments

• HR and L&D professionals supporting staff well-being

• Customer-facing professionals improving empathy and communication

• Individuals seeking personal growth and stress management strategies

Who Should Attend?

Certification & Completion

Participants receive a Certificate of Completion, recognizing their commitment to building emotional intelligence and resilience skills.