Sawsan AlSayeh

Sawsan is an accomplished Professional Skills and Leadership expert, trainer, educator, and life coach. With over 39 years of extensive professional experience across the banking and training sectors in the Middle East (Jordan, UAE, Saudi Arabia, Palestine) and Canada, she is renowned for designing and implementing impactful, transformational training programs.

As a Professor of Practice at Al Hussein Technical University (HTU) since 2018, Ms. AlSayeh specializes in empowering individuals with the practical skills, mindset, and emotional intelligence needed to excel in the workplace and navigate real-life challenges. Her approach is deeply rooted in experiential learning, fostering personal growth and career readiness. She is a passionate advocate for equipping women, youth, and corporate professionals with real-world skills to thrive in both their careers and lives. Ms. AlSayeh is also a strong cross-cultural communicator with extensive experience in public speaking, curriculum design, and community engagement.

Areas of Expertise

Professional Summary

Empowering Leadership, Emotional Intelligence, Educator in Leadership, Personal Growth, Coaching, Cross-Cultural Communication.

Training Programs Delivered

Professional Qualifications, Education and Accreditation

• Bachelor's Degree in Accounting & Business Administration from UAE University.

• Life Coaching Diploma – School of Natural Health Sciences, UK.

• Stress Management Diploma – School of Natural Health Sciences, UK.

• Emotional Intelligence Practitioner & Assessor – 6Seconds, Dubai.

• Diploma in Neuro-Linguistic Programming (NLP) – Canadian Training Center of NLP.

• Cultural Interpretation & Sight Translation Diploma – CISOC, Canada.

• Training of Trainers (ToT) – Business Development Center, Jordan.

• Certifications in Business Etiquette (Keys 2 Careers, Canada), Managing Workplace Conflict through Mediation (Jordan), and Specialized Banking Courses (Jordan, covering L/Cs, L/Gs, foreign transactions, INCO terms).

• Native proficiency in both Arabic and English.

• Leadership Development

• Communication & Interpersonal Skills

• Emotional Intelligence Coaching & Development

• Employability & Soft Skills Training

• Life Coaching & Personal Growth Advocacy

• Workplace Readiness & Professionalism

• Curriculum Design & Workshop Facilitation

• Public Speaking & Group Facilitation

• Business Etiquette & Customer Service Excellence

• Stress Management & Work-Life Balance

• Conflict Resolution & Adaptability

• Bilingual Interpretation (Arabic-English)

• Empowering Women & Youth Initiatives

Ms. AlSayeh's multifaceted expertise spans critical domains essential for individual and organizational success:

Ms. AlSayeh has led numerous workshops and training sessions for diverse audiences, including university students, corporate professionals, government staff, and multicultural communities. Her notable contributions include:

Ms. AlSayeh's strong academic background and professional certifications underscore her expertise:

• National ICT Upskilling Program in Jordan: Co-designed and delivered soft skills training modules to enhance communication and employability for youth and women.

• University-wide Career Readiness Program: Initiated and led this mandatory program at Al Hussein Technical University, preparing graduates for apprenticeships.

• Professional and Leadership Skills Courses: Designed and taught industry-aligned courses, bridging academic learning with real-world application.

• Soft Skills Coaching: Coached students in critical soft skills such as self-awareness, effective communication, teamwork, and a positive professional attitude, enhancing career readiness and confidence.

• Regional Corporate & Government Workshops: Conducted specialized training for leading organizations like DEWA, Abu Dhabi Islamic Bank, Alinmaa Bank, Miras Holding, and the Bank of Palestine across Jordan, Saudi Arabia, and the UAE.

• Female Professional & Entrepreneur Development: Designed and facilitated targeted training for female professionals and entrepreneurs across the GCC, including specialized sessions on banking operations and business principles.

• Small Business Training: Led workshops for multicultural communities in Ontario, Canada, on navigating entrepreneurship, customer relations, and service excellence.

• Specialized Banking Training: Provided in-depth training in Islamic banking, customer service, and bank product knowledge for major Saudi banks, including The Institute of Banking (SAMA), Al Rajhi Bank, and Bank Al Bilad. She is particularly committed to supporting public sector staff in enhancing their communication, adaptability, professionalism, and service delivery.